Privacy Policy

At Ignite Heating & Cooling, we value your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with applicable data protection laws.

By using our Website, you agree to the terms of this Privacy Policy. Please read it carefully.

Personal information

Ignite Heating & Cooling may collect your personal information such as your name, address, phone number, and email address when you request our services or contact us. The Data Protection Act 2018 and UK General Data Protection Regulation (GDPR) defines personal data as any information related to an individual that can be used to identify them directly or indirectly. This includes physical attributes, location data, online identifiers (including IP addresses), identification numbers, health information and economic, cultural, or social identity of a person.

We process (collect, use, store, share) personal information where necessary to provide our services and for our operational and business purposes as described in this Privacy Notice. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.

How we use your information
This privacy notice tells you how we, Ignite Heating & Cooling, will collect and use your personal information to enable us to provide our services to you.

Ignite Heating & Cooling processes personal information for the following purposes:

Servicing, repair and installation of heating and cooling systems
Management and support of customer contracts
For the prevention of fraud, crime, legal proceedings, and to comply with the law
Feedback from research and surveys on how we can provide better services
Communication with our customers to provide updates relating to our business and services
For the management of financial services
For general day to day corporate operations and due diligence

We are committed to ensuring that the information we collect, and use is appropriate for these purposes and does not constitute an invasion of your privacy.

Our website, built on the Wix platform, uses cookies to:

Ensure the proper functionality of the Website
Analyse user activity to improve our services
Enable features such as remembering your login or preferences

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the website.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you wish to have your data deleted, please contact us. We do not sell or rent your personal information to third parties. However, we may share your information for:

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the business transaction.

Security of Your Information

We take reasonable measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights under applicable data protection laws:

Right to Access: You can request access to the personal data we hold about you.
Right to Correction: You have the right to request correction of inaccurate or incomplete data.
Right to Deletion: You can request the deletion of your personal data under certain conditions.
Right to Withdraw Consent: If you have provided consent for data processing, you may withdraw it at any time.
Right to Object: You may object to certain types of data processing, including direct marketing.
Right to Data Portability: You may request that we transfer your data to another service provider.

To exercise your rights, please contact us. We may request verification of your identity before fulfilling your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

Wix Hosting

We host our site on wix.com. As the site's owner, we are considered the controller of our site-visitors’ data. This means that we are the people who are choosing what data to collect from our site-visitors and we decide how it will be handled.

Wix.com is a processor for our site-visitors’ data. This means that Wix will only process our site-visitors’ data following our instructions and on our behalf. Wix will not process our site-visitors’ data for its own benefit. For more information about Wix’s obligations as a data processor for our customer data, see its Data Processing Agreement.

About data storage and data transfers

Wix can store our site-visitors' data in a number of locations. Our site-visitors ́ personal information may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of its User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).

Important:

Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Wix Data Processing Agreement (DPA) .

The security of sensitive data is of extreme importance to Wix and they are 100% committed to data protection. See all the security certifications received by Wix.com.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.